1. What does Gekonova do?
Gekonova provides custom biometric and payment software solutions—built to integrate seamlessly with your existing hardware. From palm vein recognition to Flutter SDKs, we develop secure, scalable platforms that power modern fintech, healthcare, retail, and access control systems. For more information, please check our Frequently Asked Questions section, where you can find answers to common queries regarding our products and services.
2. What is BioWavePass?
BioWavePass is Gekonova’s flagship biometric authentication platform. It uses advanced
BioWavePass is Gekonova’s flagship biometric authentication platform. It uses advanced Palm Vein Recognition to provide fast, secure, and contactless user identification—ideal for payment, attendance, and identity management solutions.
to provide fast, secure, and contactless user identification—ideal for payment, attendance, and identity management solutions.
3. Can Gekonova software work with my existing POS hardware?
Yes. Our solutions are hardware-agnostic. We support integration with existing POS terminals, kiosks, gates, and time clocks via USB, RS232, OTG, and SDK/API libraries for Android, Windows, and Linux.
4. Do you offer SDKs and APIs for developers?
Absolutely. Gekonova offers full SDK and API documentation for easy integration into your system. We support Flutter, React Native, and native development for biometric enrolment, liveness checks, transaction authentication, and more.
5. How secure is your biometric technology?
Our palm vein algorithms combine RGB + IR imaging, liveness detection, and AI-powered matching. Data is encrypted end-to-end and verified through backend authentication layers. The system resists spoofing and ensures privacy compliance.
6. Can you customise solutions for my industry?
Yes. Gekonova specialises in bespoke development. Whether you’re in banking, healthcare, education, or transport, we tailor biometric and payment systems to meet your operational, regulatory, and UX requirements.
7. Do you offer white-label or OEM software?
Yes. Our platforms can be fully white-labeled to match your brand identity. We also support OEM partners who wish to embed Gekonova technology into their own hardware or software ecosystems.
8. Is Gekonova software cloud-based or on-premise?
Both. We support hybrid deployments—cloud-hosted for flexibility and speed, or on-premise for full local control. Offline mode and edge authentication options are also available for low-connectivity environments.
9. How long does integration typically take?
Integration can take 2–6 weeks, depending on project complexity. For existing POS systems or partners using Gekonova-approved hardware, MVP setups can be completed in as little as 2–3 weeks.
10. How can I get started with Gekonova?
Reach out to us via www.gekonova.com/contact to discuss your project. We’ll arrange a call, provide a demo, and map out the best route forward for your biometric or payment needs.
Gekonova provides custom biometric and payment software solutions—built to integrate seamlessly with your existing hardware. From palm vein recognition to Flutter SDKs, we develop secure, scalable platforms that power modern fintech, healthcare, retail, and access control systems. For more information, please check our Frequently Asked Questions section, where you can find answers to common queries regarding our products and services.
BioWavePass is Gekonova’s flagship biometric authentication platform. It uses advanced BioWavePass is Gekonova’s flagship biometric authentication platform. It uses advanced Palm Vein Recognition to provide fast, secure, and contactless user identification—ideal for payment, attendance, and identity management solutions. To provide fast, secure, and contactless user identification—ideal for payment, attendance, and identity management solutions.
Yes. Our solutions are hardware-agnostic. We support integration with existing POS terminals, kiosks, gates, and time clocks via USB, RS232, OTG, and SDK/API libraries for Android, Windows, and Linux.
Our palm vein algorithms combine RGB + IR imaging, liveness detection, and AI-powered matching. Data is encrypted end-to-end and verified through backend authentication layers. The system resists spoofing and ensures privacy compliance.
Yes. Gekonova specialises in bespoke development. Whether you’re in banking, healthcare, education, or transport, we tailor biometric and payment systems to meet your operational, regulatory, and UX requirements.
Yes. Our platforms can be fully white-labeled to match your brand identity. We also support OEM partners who wish to embed Gekonova technology into their own hardware or software ecosystems.
Both. We support hybrid deployments—cloud-hosted for flexibility and speed, or on-premise for full local control. Offline mode and edge authentication options are also available for low-connectivity environments.
Integration can take 2–6 weeks, depending on project complexity. For existing POS systems or partners using Gekonova-approved hardware, MVP setups can be completed in as little as 2–3 weeks.
Reach out to us via www.gekonova.com/contact to discuss your project. We’ll arrange a call, provide a demo, and map out the best route forward for your biometric or payment needs.
1. About Palm Vein Technology
2. Security, Privacy & Compliance
Yes. Data is encrypted both at rest and in transit (AES-256 class encryption for stored data, TLS/SSL for
data in motion).
Data is stored on infrastructure that you (the client) own and control — it never leaves your environment to
sit on a third-party biometric cloud. This is a deliberate architecture choice to keep you in control of data
residency and compliance.
No. What's stored is a mathematical representation (a "feature template") derived from your palm — not a
viewable image. It cannot be reverse-engineered back into a picture of your hand.
The architecture is designed to support compliance with major frameworks including GDPR, CCPA,
LGPD, PDPA, and POPIA, and aligns with biometric presentation-attack-detection standards (ISO/IEC
30107-3) and payment standards (PCI DSS, EMVCo) where relevant to the deployment.
Yes. Records can be removed on request, and the system keeps an auditable deletion history for
compliance purposes.
Palm-vein as an industry is still relatively young, so formal third-party certification schemes are still
emerging. Performance figures are based on rigorous internal testing at vendor scale (tens of millions of
samples), and we're happy to support additional independent certification where a client's compliance
program requires it.
3. Hardware & Devices
Some devices are designed specifically for unstable-power environments, with an internal battery that
charges while the unit is in use. On the software side, we also support fully offline/local recognition (see
Deployment Flexibility below) for sites where network connectivity itself isn't reliable.
Devices are rated for a wide indoor/outdoor temperature and humidity range, so the same core hardware
line can serve a retail counter, an outdoor access gate, or a warehouse floor.
4. Deployment Flexibility
Yes. There are two device-side integration paths: a server-connected mode that talks to a recognition
backend (self-hosted by you or scaled up for larger user bases), and a fully local/offline mode that
performs matching entirely on the device itself, with no server dependency at all. The offline mode is a
good fit for branches, kiosks, or remote sites where network connectivity can't be guaranteed.
Yes. For smaller deployments, a containerized (Docker-based) private-server setup is available so you
can run the recognition backend entirely on your own infrastructure, rather than depending on any thirdparty
cloud.
Yes. The matching engine is built to scale horizontally — moving from a small pilot to a much larger user
base is done by adding backend capacity, with no downtime and no data migration required.
Capacity is tied to the number of registered users, not transaction volume, and can be expanded on
request without requiring a new deployment or client-side rebuild. The system also has a defined, graceful
response if a capacity ceiling is hit, rather than failing silently — so this is something we plan for upfront
during scoping, not something you discover in production.
Yes — this is a common path. Starting on a smaller-scale deployment and upgrading later is supported,
and we design the initial rollout (specifically, how enrollment data is retained) so that a later upgrade
doesn't require asking every user to re-enroll.
5. Developer & Integration
Registration (the first time someone enrolls) intentionally uses a slower, higher-quality capture process to
build a reliable long-term reference. Everyday identification is optimized for speed instead. Combining
both into one tap would slow down every single transaction to accommodate a one-time step, so they're
kept as two separate flows: a one-time registration, then fast repeat identification afterwards.
No — even short-term caching of raw biometric data isn't permitted under data-minimization principles
(e.g. GDPR). Each capture is processed and then discarded; nothing lingers on the device.
A structured result — a match/no-match decision along with confidence scores — rather than any raw
biometric data. Your system consumes this result to drive whatever business logic comes next (unlock a
door, authorize a payment token, etc.).
Capacity is tied to the number of registered users, not transaction volume, and can be expanded on
request without requiring a new deployment or client-side rebuild. The system also has a defined, graceful
response if a capacity ceiling is hit, rather than failing silently — so this is something we plan for upfront
during scoping, not something you discover in production.
Yes, a test environment is available for integration and QA before going live.
Through structured, documented error codes covering scenarios like duplicate enrollment, unrecognized
users, and system-level issues — so your application can handle each case programmatically rather than
parsing free-text messages.
Yes. There's a repair path for correcting or refreshing an existing user's stored data without putting them
through the full registration flow again.
Yes, the system supports a similarity search — finding records that closely resemble a given scan, rather
than only exact-match lookups. This is useful for fraud review or catching accidental duplicate
enrollments.
Requests are designed to be safely retryable — an interrupted or retried call won't create a duplicate
record or a duplicate transaction on the backend.
Updates are released in a controlled way with release notes and integrity verification — there's no silent
auto-update, so you decide when to roll out a new version, and updates can be rolled back quickly if
needed.
Device-side capture works the same either way; what differs is where the final matching decision happens
(on-device for offline mode, on the server for connected mode) — see Deployment Flexibility above.
Native Android is supported out of the box, along with a Flutter layer for cross-platform apps. If your team
needs a different framework, let us know during scoping and we'll confirm feasibility.
The SDK is provided as a compiled package (not open source), consistent with how the underlying
recognition algorithm is licensed. Full integration documentation and API references are provided so your
team can build against it without needing the source.
6. Deployment & Support
We scope the deployment against your specific environment and user volume, provision the right
device/backend combination, and support you through integration testing before go-live.
Critical issues are prioritized with defined response targets, and hardware issues are handled via direct
replacement. Ongoing support covers deployment assistance, upgrade support, and case
analysis/optimization as your deployment matures.
The underlying SDK and algorithm have a track record of regular, incremental releases — reflecting
active, ongoing vendor maintenance rather than a static product.
Local / Offline Deployment FAQ
The entire matching process — capturing your palm, extracting the vein/print pattern, and comparing it
against enrolled users — happens on the device itself. There's no call out to a server or the internet at any
point during a scan. This is a different mode from our connected/cloud deployments, which is why it
behaves differently in a few important ways covered below.
No. Once a device is enrolled with your users, it will keep matching and logging attendance/access events
with zero network dependency. This makes it a strong fit for sites with unreliable connectivity — factory
floors, warehouses, remote branches, basements, construction sites, etc.
Nothing leaves the device automatically. Enrolled palm data and event logs stay local to the hardware
unless you (or your integration layer) deliberately extract them — e.g. for backup, reporting, or syncing
into an HRMS/payroll system. There is no vendor cloud in this mode at all.
This depends on the specific terminal model and how the deployment is architected. We confirm exact
per-device capacity during technical scoping based on your headcount, rather than quoting a single
number that may not hold across different hardware — happy to size this once we know your expected
user count.
This is an important design question to raise with us upfront. In pure local mode, each device matches
only against what's enrolled on it, so multi-terminal deployments need a deliberate plan — either a
centralized enrollment/sync workflow we build into your rollout, or enrolling users at each terminal they'll
use. We scope this explicitly before deployment so it isn't a surprise later; let us know your site layout
(single entry vs. multiple gates/floors) and we'll design around it.
The palm-vein layer's job is identity matching (who scanned, when). Turning that into attendance reports,
payroll exports, or HRMS integration is the application layer built around it — which is exactly what
Gekonova delivers as part of a project (not something that ships "out of the box" from the biometric
hardware alone). We typically build a local reporting/export tool (CSV/Excel export, or a connector into
your existing HRMS/payroll software) as part of the solution.
The underlying capture and matching technology (RGB + infrared vein fusion, liveness detection) is the
same across both modes — accuracy isn't reduced by running locally. What changes is only where the
comparison happens (on-device vs. server), not the recognition algorithm itself.
Our fixed recognition terminals are built for exactly this use case — wall or desk-mounted, with wired
network (RJ45), USB, and serial connectivity, plus native support for door-access relays and Wiegand
card readers. That means it can either run standalone or slot into an access-control setup you already
have (existing card readers, door controllers, turnstiles).
Because enrollment data lives on the device, physical security of the hardware matters in local mode —
mounting it securely and controlling physical access to it is part of a sound deployment. We recommend
planning a backup/re-enrollment process as part of rollout so a hardware failure doesn't mean starting
from zero; we can advise on this during scoping.
Yes, this is a common growth path — e.g. starting with a single-site attendance deployment and later
wanting centralized, multi-site reporting. Because local and connected modes work differently under the
hood, moving to a connected setup later typically means planning re-enrollment (rather than a seamless
one-click migration), so if multi-site growth is even a possibility, it's worth telling us upfront so we can
design the rollout to make that transition as painless as possible.
Local/offline mode does not carry the same licensing model as our large-scale connected deployments
(which are tied to registered-user licensing at scale). Cost structure for a local deployment is scoped per
project — talk to us for specifics based on your device count and site requirements.
For any additional information, please refer to our Frequently Asked Questions section.
If you have more queries, our Frequently Asked Questions page will help clarify your doubts.
Find answers to the most common Frequently Asked Questions in this article.
We have compiled a list of Frequently Asked Questions to assist you further.
For more detailed insights, please check the Frequently Asked Questions section of our website.
In this section, we will address some of the Frequently Asked Questions regarding our services.
This section contains the Frequently Asked Questions that many of our clients have.